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Complaints Policy

Property Wise aims to deliver the highest standards and professional conduct in all aspects of our service to our clients. We believe in honesty and integrity in all aspects of our service.

If you have requested our complaints procedure, may we firstly apologise in advance for any distress or inconvenience you have experienced prior to taking forward your complaint.

Property Wise will listen and work with you to resolve your complaint with speed and efficiency.

Please put your complaint in writing either by post to: Lorna Fairclough, Managing Director, Property Wise, 21 Parliament St, Ramsey IM8 1AS or email

We will acknowledge receipt of your complaint, if you do not receive an acknowledgement, please contact us to ensure it has been received.

Your complaint will be reviewed by our Managing Director and we will respond to you within 15 days from the receipt of your complaint, or we will contact you within 10 workings days to request further information.

If we are not able to respond to you within 15 working days we will contact you to advise you when we are able to respond to you.

In the event that you are still not satisfied with the outcome or how your complaint has been handled we offer access to an Ombudsman scheme.

You can refer to the Ombudsman where your complaint has not been resolved within 8 weeks from commencing our formal complaints procedure.

Ombudsman Service: Property By post: PO Box 1021, Warrington, WA4 9FE
Tel: 0330 440 1634

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